We continue to navigate the challenges presented by the flooding and extreme weather in BC. The situation is rapidly evolving and we will provide as many updates from the couriers and warehouses as possible.
To keep things as clear as possible, Purolator has separated their service notices into two categories:
- Shipments that are being both picked up and delivered within British Columbia.
The good news is that Purolator Ground service has now resumed for most areas of the Lower Mainland; shipments traveling within the Lower Mainland and Vancouver Island may be shipped with either Ground or Express.
Shipments travelling to the Interior and Northern regions of BC must be shipped with Purolator Express.
While we are not seeing this consistently across the board, Purolator has advised to anticipate a 3-5 day delay. Many packages are still being delivered within 1-2 business days, however, this is not something that we can predict or guarantee.
- Shipments that are being picked up from British Columbia and shipping out of province, or vice versa.
We are seeing the most difficulty with shipments coming in and out of the province due to a number of factors; reduced highway and rail usage, as well as the increasing backlog resulting from service disruptions has in some cases severely delayed packages. Purolator is working diligently to deal with this excess in as timely a manner as possible, but in the meantime have had to make service amendments in order to have time to catch up.
Our Ontario warehouse is fortunately in an area where Ground shipments are still being processed, so orders can be shipped with both Ground and Express from any of our warehouse locations. However, orders shipping with Ground may be held up longer than usual at sorting facilities due to the backlog of shipments.
You can view Purolator’s full statement online here.
If your package appears to be stuck In Transit, or only shows the scan ‘Shipping Label Created’, our service team can assist. However, since most couriers – Purolator and UPS included – have stated to expect delays of up to two weeks, it makes it more challenging for us to open cases until that window of time has passed without any new scans or updates.
That being said, we are committed to do our very best to work with you so we can get your orders fulfilled. We understand that December is a very busy time for many of you with the upcoming holiday season, and we take these issues seriously.
Your understanding and patience during this time is deeply appreciated! Please reach out to us with any questions or concerns at 604-637-9663, or by email at firstname.lastname@example.org.