FREQUENTLY ASKED QUESTIONS
Here are some answers to frequently asked questions. If you do not find the answer to your question here, please feel free to email us at email@example.com or give our customer service representatives a call at (604) 637-9663.
TABLE OF CONTENTS
- 1 How can I rush my order?
- 2 How soon can I have an order?
- 3 How can I check the status of my order?
- 4 How can I make changes to my order?
- 5 What is base price?
- 6 Are your shirts first quality?
- 7 Do you carry irregulars or seconds?
- 8 Do you accept Purchase Orders?
- 9 Do you accept international credit cards?
- 10 Do you have a minimum order?
- 11 How do I exchange an order?
- 12 Do you ship to the USA?
- 13 Do you ship orders to PO Box Addresses?
How can I rush my order?
To rush an order, please select the Express option at your checkout. Most Express shipments are delivered the following business day, as long as they are placed before the 11am PST cutoff time. Please note that rural locations may require an extra 1-2 days, even with the Express selected.
How soon can I have an order?
In stock orders placed before 11:00AM PST will be shipped the same day via Purolator Ground unless otherwise specified. Larger orders may be shipped by truck. Most orders are delivered 2 to 6 business days after being placed.
How can I check the status of my order?
Email us at firstname.lastname@example.org with an order status request or give our customer service department a call at (604) 637-9663. Be sure to provide us with your order number. You can also view your current order status, as well as your order history, online when you’re logged into your account.
How can I make changes to my order?
Within 30 minutes after placing your order, you have the ability to put it on hold or cancel it. You can do so from within your checkout order confirmation page, your user account order history page, or your order confirmation email. If you place your order on hold or cancel it, you will shortly receive an email with instructions to contact customer service to change or reinstate your order.
Please note that placing your order on hold does not reserve inventory.
What is base price?
Base price is the lowest possible price per item. For more details on how base price is calculated follow this link: Base Price Details
Are your shirts first quality?
Yes our shirts are first quality. We get this question frequently because our prices are so low.
Do you carry irregulars or seconds?
No, we do not carry irregulars or seconds. If you should find a blemished first quality item in your order, we will replace it for free if you notify us within 30 days of receipt of your order.
Do you accept purchase orders?
Purchase orders are accepted from schools and government only. We will need an emailed PDF copy of your PO before we begin processing your order. Payment terms for POs are 30 days, and all POs must ship directly to the school or government office address. For more information on the process, please contact customer service prior to placing your order.
Do you accept international credit cards?
We do not accept international credit cards.
Do you have a minimum order?
We do not have a minimum order, however the minimum shipping and handling charge is $12.95.
How do I exchange an order?
We do not accept exchanges. You can return items within 30 days of receipt, and then place a new order for items that you would like the returned items to be replaced with.
Do you ship to the USA?
Unfortunately, at this time we only ship within Canada. However, you can shop with our USA partners at BlankApparel.com
Do you ship orders to PO Box addresses?
No, we do not ship orders to PO Boxes.