SHIPPING & RETURNS INFO


Shipping Time

  • 99% of all Orders ship same day for in stock items placed before 11am PST on normal buisness days*.
      *Monday through Friday, excluding holidays
  • We will notify you within 24 business hours if any items you ordered are out-of-stock.

Delivery Time

  • Most orders are delivered within 2 to 5 business days of being placed.
  • We currently do not offer Purolator Saturday Delivery.
  • Purolator will not deliver packages on holidays.
  • Please click here to visit the Purolator holiday schedule.

Shipping Method

  • Orders can be shipped with either Purolator Ground or Purolator Express. Shipping quotes are available in the shopping cart by entering your postal code. Purolator Ground will take 2-5 business days depending on your proximity to our warehouses. Purolator Express is typically the following business day.

Split Shipments

  • Please be advised additional shipping charges may be incurred due to multiple warehouse and split shipping. Stock availability online shows stock throughout Canada, your order could be in stock but sent from multiple warehouses. You will be notified if there is an additional charges before your order is shipped.

Payment Methods

  • Visa and Mastercard
  • PayPal
  • Cheque (Schools and government agencies only. Please contact customer service).
  • Credit cards issued outside of the Canada are not accepted.
  • No COD

Exchanges

  • We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.

Returns

  • No restocking fees!
  • Altered items are not returnable.
  • All products on Closeout are non-returnable; all sales are final.
  • Shipping and handling charges are not refundable.
  • Returns must be authorized by Blank Apparel
  • Returns without a RA # will be refused.
  • Claims must be made within 15 days from receipt.
  • Items must be sent Freight Pre-Paid.
  • Please allow up to 10 business days for credits to be processed.

Cancellations

  • Order cancellation can only be made before shipment.
  • Once shipment occurs, the return policy is in effect.

Backorders

  • Blank Apparel does not do backorders.
  • If an item is unavailable you will be contacted. The order will be held until you confirm how you'd like to proceed.
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